Environmental Services / Custodial Manager 2

Job Description

Unit Description:

Use your best in class management skills to make a real impact on patient healing.

Sodexo is seeking an Environmental Services Custodial Manager 2 for UNC Nash Hospital in Rocky Mount, NC.  Nash UNC Hospital is a 345 bed hospital about one hour from Raleigh, that includes some off-site buildings. Conveniently located off of I-95, this position will oversee Linen Distribution and Environmental Services employees.  Strongly prefer candidate to have previous ES and Linen Distribution experience. This role will oversee a team of 30 on Day Shift.  This facility is a non-union environment. Environmental Services/ Laundrybackground is preferred with leading, developing and transitioning a team. This position is reports directly to the Sodexo General Manager.  

The ideal candidate for this position will have solid knowledge of Sodexo ES Systems and processes including SMS, UOS, Gold Check, and Black Light inspections. High energy for fast paced environment. Client engagement and patient satisfaction is essential for the success of this role. This is a 7a.m. - 4pm. starting shift opportunity that may require other shifts when needed. Typical work week is Monday- Friday. The ES/Laundry Production  Manager will be required to participate in a rotational "on call" schedule involving rotating weekends. This position will be responsible for customer and client interaction, housekeeping operating levels, on-going training, quality, safety, and the implementation of best practices. Will also be responsible for maintaining regulatory compliance, improved services, timeliness of responses and validation of work quality.  Position will require flexibility and strong technical knowledge.

Is this opportunity right for you? We are looking for candidates who:

  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
  • have experience effectively managing projects within agreed upon timelines;
  • are results and safety driven;
  • have in-depth knowledge of housekeeping systems and procedures;
  • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • have 3 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred but not required;
  • have strong financial acumen and budget management experience; 
  • can multi-task and set priorities;
  • are proficient with computers and other technology


Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.Apply today!

Please note: 

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary:

Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.

-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
-Reviews and maintains assigned areas of the Sodexo/Client budget commitments.

Qualifications & Requirements:

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.